Terms of Service
GraveMate · a d/b/a of WOW with Obet LLC, an Indiana limited liability company · Last updated October 5, 2026
1. What GraveMate is
GraveMate is an online marketplace for grave care: cleaning headstones and markers, placing flowers, flags and seasonal decorations, and tidying grave sites. Families post visits; independent local service providers ("GraveMates") take them. GraveMate provides the website, holds payment while a visit is done, and handles the money. GraveMate does not perform the work itself, does not employ GraveMates, and does not supervise or control how they do the work.
2. Who can use it
You must be at least 18 and able to form a binding contract. Families and GraveMates have separate accounts. Give accurate information and keep your password private. You are responsible for activity on your account.
3. How a visit works
- Posting. A family describes the visit, its location and timing, and sets the price they are willing to pay (minimum $25). The family pays the full amount plus the family fee (section 5) when posting. GraveMate holds that money; it is not paid to anyone yet.
- Offers. Gravemates near the visit can offer to take it at the posted price, or offer their own price. The family and GraveMate can counter (up to 3 rounds). The family always decides. Nothing is booked until the family accepts a GraveMate or an offer. If an accepted price is higher than what was paid, the family pays the difference before work starts. If it is lower, the difference is refunded.
- Contact. Each side's address and contact details are shared only after the visit is booked, and only with the other party to that visit.
- Proof photos. The GraveMate uploads photos before starting and after finishing. A visit cannot be submitted as done without them.
- Approval. The family reviews the photos and approves, or opens a dispute (section 6). If the family does not respond within 48 hours of the visit being submitted, it is approved automatically and the GraveMate is paid.
- Payout. On approval, GraveMate pays the GraveMate the agreed price minus the GraveMate fee, through Stripe. Gravemates must complete Stripe's payout setup to be paid.
4. Gravemates are independent
Gravemates are independent contractors, not employees, agents or partners of GraveMate. They choose which visits to take, set or negotiate their own prices, use their own tools and transportation, and decide how to do the work. They are responsible for their own taxes, licenses and permits. Insurance is optional (shown as a badge on your profile). Gravemates agree to:
- Do the work described, safely and lawfully, and only take visits they are able to do.
- Respect the family's property, pets and privacy.
- Follow each cemetery's posted rules on cleaning products, decorations and hours.
- Never repair, move, re-set, engrave or alter a monument, and never use pressure washers, wire brushes or harsh chemicals on stone.
- Treat every site with respect. You are there on behalf of someone's family.
5. Fees
| Who | Fee |
|---|---|
| Family | A service fee added on top of the visit price: 15% standard. Your first visit's fee is waived (up to $50). |
| GraveMate | A service fee taken from the visit price at payout: 15% standard. The first 50 GraveMates to join ("Founding") pay 10%. |
Fees can go down: after 10 positive ratings the fee drops by 1 point, then 0.1 point per further positive rating. Each qualifying referral (section 8) takes 0.1 point off. Negative ratings add 0.2 point each. A standard fee never goes below 10% or above 16%. Your current rate is always shown in your account. We may change fees for future visits with notice on the site; changes never apply to a visit already booked.
6. Disputes
If the work is not right, the family can open a dispute instead of approving. The money stays held while it is open. Both sides can add photos and messages and make offers to settle. While a dispute is open:
- Each side must check in at least every 24 hours. A side that stops checking in for 24 hours forfeits the dispute.
- If both sides agree on an amount, it is paid out that way.
- A dispute still open after 14 days is split equally: each side gets half of the held amount, less 10% from each half as a dispute fee.
GraveMate may review the photos and messages and make a final decision where the rules above don't settle it.
7. Cancellations and refunds
While no GraveMate has been booked, you can cancel a visit yourself with the Cancel button on its page, and you get a full refund of the price and fee. Once a GraveMate is booked, email [email protected]. We'll work it out with both sides, and the dispute rules apply if you can't agree. If you accept an offer lower than what you paid, the difference is refunded to you. Refunds go back to the original payment method and can take 5–10 business days to appear.
8. Referrals
Every account has a personal invite link. When someone who joined through your link pays for and approves a visit (families), or finishes a paid visit (GraveMates), your fee drops by 0.1 point, down to a 10% minimum. Referrals earn fee discounts only, never cash. Referring yourself, or visits between accounts you control, doesn't count. We may remove discounts gained by abuse. We may run optional monthly prizes for top promoters; any prize rules will be posted on the leaderboard.
9. Not allowed
- Repairing, moving or engraving monuments or markers
- Anything a cemetery prohibits
- Anything illegal
- Harassment, discrimination, threats or unsafe conduct
- Arranging or paying for a visit you found on GraveMate outside of GraveMate to avoid fees
- Fake accounts, fake ratings or fake photos
We may remove posts, hold payouts tied to suspected fraud, and suspend or close accounts that break these terms.
10. Ratings, photos and content
After a visit, both sides can rate each other. Ratings and reviews must be honest. You keep ownership of photos and messages you upload. You give GraveMate permission to store and show them to the other party to the visit, and to use them to run the service and resolve disputes. We do not publish job photos publicly without permission.
11. Liability
Insurance choice and matchmaking only. GraveMate is a matchmaking service. We introduce customers and pros and do not employ, supervise, vet, insure or guarantee any pro. When you post a job you may require an insured pro or choose not to. If you choose not to, you accept that the pro may carry no liability insurance. All dealings, agreements and payments for the work are between the customer and the pro, and GraveMate is not liable for any damage, injury, loss, theft or dispute arising from the work.
GraveMate is a marketplace. The contract for the work is between the family and the GraveMate. GraveMate is not responsible for the quality, safety or legality of the work, or for injury, loss or property damage, except where the law doesn't allow us to disclaim it. The service is provided "as is". To the extent the law allows, GraveMate's total liability to you for any claim is limited to the fees you paid GraveMate in the 12 months before the claim. You agree to cover GraveMate's losses from claims caused by your own breach of these terms or your own conduct.
12. Messages from us
We send emails about your account and visits (new visits near you, offers, receipts, reminders to approve). You can turn off optional emails in your account or by using the unsubscribe link. We send text messages only if you separately opt in, and you can reply STOP at any time.
13. Changes, closing your account, and law
We may update these terms. We'll post the new version here with a new date, and big changes will be announced on the site or by email. You can close your account at any time by emailing us; held payments still settle under these terms. These terms are governed by Indiana law, and any dispute with GraveMate will be handled in the state or federal courts serving Indiana.
Questions: [email protected] · gravemate.com